Reflections #9: Where Healthcare AI Actually Is

Healthcare AI's real traction is in unglamorous operational fixes, with efficiency gains consistently outpacing accuracy gains.

• Front-desk AI wins big: Confido Health's voice agents answer calls, book visits, and chase refills, recovering some of the 40%+ of patients practices were losing to hold queues and IVR systems.
• VC edge gets killed by committee: Founders Edge's Greg Raiz argues investment committees average away the very idiosyncratic insight that makes a bet valuable, likening it to Francis Galton's ox-weighing crowd experiment.

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