Podcast[Un]Churned – The No. 1 Podcast for Customer RetentionOctober 17, 2026
How Salesforce Cut Customer Attrition From 20% to 8% ft. Michael Marguglio
Salesforce's Executive VP of Global Renewals explains how the company cut dollar attrition from over 20% to about 8%, using an attrition council, AI renewal agents, and long-tail automation.
The full card is a free trial away.
The full summary and the deep dive on this episode, plus a brief every morning on the shows and companies you follow.
Read free — start your trial14-day free trial
Themes, sentiment and reasons are AI-written paraphrases, checked so they never quote an episode. They may contain errors. Not investment advice. Episodes remain the property of their creators.