Why AI Could Finally Fix Healthcare Access | Zocdoc CEO Oliver Kharraz

Zocdoc is repositioning from a consumer destination app to the backend "healthcare access infrastructure" powering bookings across AI agents, insurers, and third-party platforms.

• Infrastructure, not destination: Zocdoc now exposes its 20-year-old scheduling infrastructure to third parties (payers, AI agents, review sites) rather than requiring bookings on its own app.
• Gemini partnership live: Zocdoc is partnering with Gemini and other AI platforms so consumer agents can book real appointments directly, turning AI answers into actionable bookings.

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