From Customer Success to CRO: The Leadership Lessons That Changed Everything

Durable software moats now rest on proprietary customer data and ecosystem reach, not model-layer AI features alone, says Forter's CRO.

• Unconventional path: Ozge Tuncel Ozcan moved from computer engineering, Toyota Belgium, a Wharton MBA and McKinsey into a director role at MongoDB pre-IPO, later becoming Chief Customer Officer before joining Forter as CRO.
• MongoDB's SDR+CSM insight: Combining SDR and customer success data created a feedback loop revealing which ICPs retained, feeding better prospecting back to marketing.

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