Why Modern Convenience Feels So Inconvenient

Many digital "convenience" products (self-checkout, mobile ordering, streaming, delivery apps) shift labor and cost onto users without delivering promised time, money, or energy savings.

• Convenience test: Bullard's rule: a real convenience saves time, money, or energy without offloading equivalent work elsewhere or eroding something valuable it replaces.
• Self-checkout backfires: Untrained customers scan slower than clerks, machines crash and get double-scanned, and added theft/maintenance costs may exceed labor savings, undercutting promised price cuts.

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